Our website address is: https://claritypeak.net.
Privacy Policy
Introduction
This Privacy Policy describes how CLARITYPEAK SOLUTIONS PRIVATE LIMITED and its affiliates (collectively https://claritypeak.net/) , we, our, us”) collect, use, share, protect or otherwise process your information/ personal data through our website https://claritypeak.net/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be CLARITYPEAK SOLUTIONS PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement agency.Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate
entities, and affiliates to provide you access to the services and products offered by them. These entities
and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may
disclose personal data to third parties such as sellers, business partners, third party service providers
including logistics partners, prepaid payment instrument issuers, third-party reward programs and other
payment opted by you. These disclosure may be required for us to provide you access to our services and
products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal
activities related to our services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal data to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your information is in our
possession or whenever you access your account information, we adhere to our security guidelines to
protect it against unauthorised access and offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login
and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and
settings on our Platform , this action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests. We
may in event of any pending grievance, claims, pending shipments or any other services we may refuse
or delay deletion of the account. Once the account is deleted, you will lose access to the account. We
retain your personal data information for a period no longer than is required for the purpose for which it
was collected or as required under any applicable law. However, we may retain data related to you if we
believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may
continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities
provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information on the Platform in accordance with this
Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you
have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or establishments,
consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option
to withdraw your consent that you have already provided by writing to the Grievance Officer at the
contact information provided below. Please mention “Withdrawal of consent for processing personal
data” in your subject line of your communication. We may verify such requests before acting on our
request. However, please note that your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We may alert / notify you
about the significant changes to the Privacy Policy, in the manner as may be required under applicable
laws.
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Terms and Conditions
1. Introduction: Welcome to CLARITYPEAK SOLUTIONS PRIVATE LIMITED (“we,” “us,” or “our”). By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.
2. Services: We offer web design, lead generation, and business analytics services. The specifics of these services will be outlined in individual agreements with clients.
3. Client Responsibilities: Clients are responsible for providing accurate information, timely feedback, and necessary access to enable the delivery of our services. Delays caused by client actions may affect project timelines.
4. Payment Terms: Payment terms will be agreed upon in individual service contracts. Failure to make timely payments may result in the suspension of services or termination of the agreement.
5. Intellectual Property: Any intellectual property developed during the provision of services remains the property of CLARITYPEAK SOLUTIONS PRIVATE LIMITED until full payment is received. Upon payment, clients are granted the necessary rights to use the intellectual property for their business purposes.
6. Confidentiality: Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the business relationship.
7. Data Security: We take reasonable measures to secure client data, and clients are responsible for safeguarding access credentials provided to them.
8. Termination of Services: Either party may terminate services with written notice. Termination terms and conditions will be outlined in individual service contracts.
9. Dispute Resolution: Any disputes arising from these terms or related to our services will be resolved through arbitration in accordance with the laws
10. Limitation of Liability: CLARITYPEAK SOLUTIONS PRIVATE LIMITED is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
11. Modifications: We reserve the right to modify these terms and conditions at any time. Clients will be notified of changes, and continued use of our services implies acceptance of the modified terms.
12. Governing Law: These terms and conditions are governed by the laws
13. Contact Information: For any questions or concerns regarding these terms and conditions, please contact us at info@claritypeak.net
By using our services, you agree to these terms and conditions.
Payment Privacy and Refund Policy
At Clarityepeak, we take the privacy and security of your payment information seriously. This section outlines our practices regarding payment transactions and refunds.
1. Information We Collect
When you make a payment through our website, we collect the following details:
- Name
- Billing address
- Payment method details (such as credit/debit card or bank account information)
- Transaction information (amount, date, and time of payment)
2. Use of Payment Information
Your payment information is used solely for:
- Processing and completing transactions.
- Sending you transaction confirmations and receipts.
- Preventing fraud and ensuring payment security.
- Complying with legal obligations, including audits and reporting requirements.
3. Sharing of Payment Information
We do not share or sell your payment information except in the following cases:
- With payment processors and financial institutions to complete your transaction.
- With transaction legal authorities in case of fraud or illegal activity.
- As required by law or in response to legal requests.
4. Payment Processing Security
Payments are processed by secure third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your payment information is encrypted and protected.
5. Refund Policy
We offer a 7-day refund policy. If you are not satisfied with the service, you may request a refund within 7 calendar days from the date of the transaction.
Conditions for Refund:
- The refund request must be submitted within 7 days of the transaction.
- Services provided must not be fully consumed or utilized.
- Proof of payment (e.g., receipt, transaction ID) is required.
Refund Process:
Refunds will be processed within 7-10 business days after the request is approved and will be returned to the original payment method.
To request a refund, contact us at info@claritypeak.net
Last Updated: 1-Jan-2024